On-line claim submission provides a Generac dealer with the ability to submit a
warranty repair claim.
New Claim Unit Status
Select the status of the unit:
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- Stock unit: The unit has been delivered to the dealer, but has not yet been installed
at the customer site.
- Installation failure: The unit failed during installation (initial start-up).
- Installed unit: This unit is installed and has been available for standby power
at the customer site.
- Repaired Under Maintenance: This unit is installed and a problem was discovered
or repaired during scheduled maintenance.
- In-use Portable: Portable unit that is not new and is in use.
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New Claim Entry
Provide all relevant details of the claim. Required fields are indicated by a red
asterisk *.
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Dealer
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Select the service technician that performed the repair(s).
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Owner
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If the unit (serial number) has been registered with Generac®, this information
will auto populate. It is not possible to enter owner information on a claim.
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Product
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For warranty work, product details related to the unit (serial number) specified
are provided for review.
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- Verify that the product description matches the unit the work was performed on.
For a defective part claim, the product description will indicate “Defective
Part”.
- Provide the unit application, fuel type, installation and run time on the hour meter
if applicable.
- The purchase date will auto populate and cannot be changed.
- The failure date must be on or after the purchase date.
- The repair date must be on or after the failure date.
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Conditions/Comments
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Provide details of the problem/diagnosis, and corrective actions performed. Note
that the word “Defective” is not sufficient.
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Note that one primary failure is required indicating which part or failure caused
the malfunction.
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Add Part/Failure
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Enter part number and tab for the Part Description to automatically display for
the primary part. Non-part failures will require a part number that was repaired
or adjusted/maintained. Then select the Group Code, Group Object, Damage Group Code
and Damage Code from the drop down menus.
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- Part Failure
To add a part/failure, fill in the part number. This is the primary failure; select
the fail codes using the Group Code drop down selections. Note that the Group Code,
Group Object, Damage Group Code, Damage Code is required for every claim.
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- Non-Part Failure
To indicate a failure only; enter the part number that was repaired or adjusted/maintained.
Note that the Group Code, Group Object, Damage Group Code, Damage Code is required
for every claim.
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Repair Time
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Indicate the total hours for repair labor, removal and re-installation, and diagnostic
time incurred. A travel allowance is allotted.
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Travel
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Travel hours for non-configured units will auto populate and is not changeable without
a control number from Technical Service. Industrial units also allow for mileage.
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Charges
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Indicate freight, duty and any miscellaneous charges incurred.
Note that the total miscellaneous charges cannot exceed
$100.00
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Purchased Parts
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Enter the quantity (Qty) and Part No. and select the Add at the end of the line.
Repeat this for each part requesting reimbursement for.
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To change any of the parts click the Edit link
which will allow updates to be applied to the entered part.
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Apply any necessary changes, and click the Update link
to apply the changes.
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To cancel an edit, click the Cancel link
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Remove a purchased part
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To remove a part, click the remove link
for the entry you want to remove, and click OK when prompted to remove the entry.
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New Claim Review
When all the relevant claim information has been entered, review the claim by clicking
the “Next >” button. A summary of the entered claim details will be
presented so that you can verify that the information is accurate and complete.
At this point, the claim can be submitted to Generac® for review by the Warranty
Department, or the claim can be stored as a “pending” claim if it is
not yet complete.
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If any of the information on the claim review page is not accurate, click the “<
Previous” button to return the Claim Entry page to correct any of the claim
details.
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Pending Claim
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Pending claims will be saved and available for review, update and/or submission
to Generac® for
90
days after which time the pending claim will be removed from the system. If the
claim total exceeds
$3,000.00,
and a control number has not been issued by Generac®, the claim may be saved as
a pending claim until a control number can be obtained, after which time the pending
claim can then be submitted.
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Claim Submission
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Once a claim has been submitted, print a copy of the claim summary for your records.
You may also provide additional documents to Generac by clicking the link from the
new claim summary page, or by reviewing the claim details from the "My Claims" page.
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No Charge Parts
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No-charge parts provided by Generac® will require a control number issued by the
Generac Technical Services Department. No-charge parts will be pre-loaded into the
No Charge Parts list when the claim entry page is displayed. These entries will
not allow part number or quantity changes. Also, the no-charge part entries cannot
be removed.
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